Privacy Policy

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Caremor Consultancy
Last updated: September 2026

Caremor Consultancy is committed to protecting your privacy and handling personal information responsibly, securely and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we may collect

Depending on the services you receive from us, we may collect and process information including:

• Your name, address, telephone number and email address.
• Information provided when you contact us or make an enquiry.
• Information relating to your business, organisation or professional role.
• Records relating to consultancy projects, meetings and communications.
• Billing, invoicing and payment information.
• Information necessary to provide care consultancy, case-management or support services.
• Where necessary, sensitive or "special category" information, including information relating to a person's health, care needs, disability or support requirements.

We will only collect information that is relevant and reasonably necessary for the purpose for which it is required.

How we use your information

We may use personal information to:

• Respond to enquiries and communicate with clients.
• Provide consultancy, case-management and other agreed services.
• Review care documentation, policies, procedures and business records.
• Communicate with care providers, professionals or other relevant parties where appropriate.
• Prepare reports, recommendations and other consultancy documentation.
• Manage contracts, invoices and our business relationship with you.
• Meet our legal, regulatory and professional obligations.
• Improve and develop our services.

Where we process particularly sensitive information, including health or care information, we will ensure that an appropriate lawful basis and, where required, a special-category condition applies.

Sharing your information

We do not sell personal information.

Information may be shared with associates, professionals, care providers, commissioners or other organisations where this is necessary to deliver an agreed service, where you have authorised us to do so, or where we have another lawful reason or obligation to share it.

Where associates or third parties process information on our behalf, we expect them to handle it securely and in accordance with applicable data-protection requirements.

We may also disclose information where required by law or where necessary to protect an individual from serious harm.

Keeping information secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to confidential information is limited to people who have a legitimate reason to access it.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, contractual, insurance or regulatory requirements.

Information that is no longer required will be securely deleted or destroyed.

Your rights

Depending on the circumstances, UK data-protection law gives you rights concerning your personal information, including the right to:

• Request access to information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Request that processing is restricted.
• Object to certain uses of your information.
• Request transfer of your information where applicable.
• Withdraw consent where consent is the basis on which information is being processed.

Some of these rights are subject to legal exemptions.

Cookies and website information

Our website may use essential cookies and similar technologies to operate correctly and understand how visitors use the site. Where consent is legally required for non-essential cookies, these should only be used with your permission.

Other websites

Our website may contain links to external websites. Caremor Consultancy is not responsible for the privacy practices or content of third-party websites.

Contact us

If you have any questions about this Privacy Policy, how your information is being used, or would like to exercise your data-protection rights, please contact:

Email: dean@caremorconsultancy.co.uk
Telephone: 07597 518 296

If you are unhappy with how we have handled your personal information, you also have the right to raise a concern with the Information Commissioner's Office (ICO).

Changes to this policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices or legal requirements. The most recent version will be published on our website.